International Refunds

Shipments out of the United States are traced and processed differently from arriving mail. Mail sent from the US may be eligible for a postage or fee refund if

  • A guaranteed or full service was not rendered.
  • You were incorrectly charged return charges for an undeliverable-as-addressed item.
  • You were overcharged.

For shipments sent within the United States, see Domestic Services Refunds

International Services Refunds

每一个退款流程都有不同的要求。在开始之前先了解如何申请。

Requesting an International Service Refund

Some international refund requests begin with an inquiry process. Learn how to start your request. For detailed eligibility information, see the International Refunds - Eligibility Details (IMM 940)

Global Express Guaranteed Postage

Global Express Guaranteed (GXG®) comes with a money-back guarantee.

如何申请

何时申请

您必须在邮寄日期之日起的 30 天内申请退款。

需要的材料

提出退款申请时需提供航空运单(寄件标签)的原始收据。某些限制适用。

要申请退款

请致电客户服务中心 1-800-222-1811 了解提交退款申请的详情。

GXG Guarantee Details (GXG Service Guide)

PMEI with Money-Back Guarantee Service

If your Priority Mail Express International shipment did not arrive on the guaranteed delivery date, you can request a refund.

如何申请

何时申请

您必须在邮寄日期之日起的 30 天内提交查询。

资格要求

The Postal Service will refund postage only when:

  • 查询必须在邮寄日期之日起的 30 天内开始。
  • 客户服务中心从外国邮政管理机构收到寄件未在保证投递日期达到的确认。
  • 您已收到 PS 表 3533-GE:邮资及费用的退还申请和凭证—附带保证服务的 Priority Mail Express International。

要申请退款

请致电客户服务中心 1-800-222-1811。

Priority Mail Express International (PMEI)

The Postal Service will refund postage of Priority Mail Express International items with some restrictions.

如何申请

何时申请

您必须在邮寄日期之日起的 90 天内提交查询。

资格要求

The Postal Service will refund postage only when:

  • 查询流程确认存在丢失、损坏或遗失内容物。
  • 查询在 90 天的申请期限内开始。
  • The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred.
  • 您已收到 PS 表 3533:邮资、费用及服务退款申请和凭证。
Priority Mail Express International Inquiry Process Inquiries, Indemnities, and Refunds

要申请退款

请致电客户服务中心 1-800-222-1811。

International Click-N-Ship Labels

Unused international Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).

如何申请

Online Refunds for Unused Click-N-Ship (CNS) Labels

资格要求

  • 尚未经过邮资系统扫描的标签。
  • 在标签打印日期前 30 天内创建的标签。
  • 未曾进行退款申请的标签。

要申请退款

  1. 登录您的 Click-N-Ship 账户
  2. 点击“寄件历史”。
  3. 查看您想要退款的标签。
  4. 看到“追踪标签”后,从下拉列表中选择“标签退款”。
  5. 点击“继续”。

时间更长且未使用的 Click-N-Ship (CNS) 标签

如果标签打印出来已超过 30 天,但未到 60 天,可发送电子邮件至 Click-N-Ship 服务台申请退款。在您的电子邮件中包含以下信息:

  • 用户名
  • Click-N-Ship 账户编号
  • 标签编号
  • 交易编号和日期
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