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提交 USPS 索赔:国际

在线提交查询

If you sent a package from the U.S. to a foreign country and it was missing contents, damaged, or lost, learn how you can file an international claim for the insured value of the package (if it was covered by insurance):

  • International claims are different from domestic claims—they have to be coordinated with foreign postal administrations.
  • Only the U.S. sender can start an online inquiry to begin an international claim.

(For USPS® fee or postage refunds, please see Request a USPS Refund: 国际。)

提醒: 由于受服务影响,USPS 不再能够接受或向多个国家/地区投递国际邮件。查看所有暂停提供服务和投递保证的国家。阅读更多内容

International Claims Process

  1. Check filing periods for each international mail service.
  2. Gather your documents including your 13-digit tracking number and other supporting documentation.
  3. Click "Create an Inquiry," log in to your USPS.com account, and complete the online form.
    注意: 如果任何所需的文件未被包含在内,您将无法提交查询。
  4. 如果您的查询符合索赔要求,则会通过电子邮件通知您:“要求发送以供审阅。”
  5. 我们的索赔部门处理完索赔后,您会收到一封包含索赔结果的电子邮件。

Create an Inquiry Inquiry History

How to File an International Claim - Video

Our "How to File an International Claim on USPS.com" video gives step-by-step instructions for submitting your claim and proof of value documents.

影片字幕:How to File an International Claim on USPS.com (TXT 4 KB)

Filing International Claims: Step-by-Step

展开全部

第 1 步:查看申请期限

Each international mail service has a different filing period. 提交期限根据您收据上的邮寄日期而定。

Filing an International Claim for Lost Mail or Packages

服务 索赔起始时间 索赔截止时间 其他限制
Global Express Guaranteed® (GXG®

3 天

30 天

查询不可在线处理。拨打 1-800-222-1811。

Customers will need a 10-digit GXG tracking number which starts with either "82" or "83" and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing.

Priority Mail Express International® (PMEI)

3 天

90 天

仅美国寄件人可发起在线查询。

PMEI with Money-Back Guarantee

3 天

30 天

3–90 days to submit an inquiry for loss, damaged, or missing contents

Priority Mail International®

7 天

6 个月

Online inquiries can only be initiated by the U.S. sender

Registered Mail®

7 天

6 个月

Online inquiries can only be initiated by the U.S. sender

First-Class Mail International®

-

-

Inquiries are not accepted for ordinary letters sent without Registered Mail service.

First-Class Package International Service®

-

-

Inquiries cannot be processed online for ordinary parcels sent without Registered Mail service.

第 2 步:收集文件

You'll need to include all of the required documentation to submit your inquiry. 保存所有证据文件,直到您的索赔得到解决。

追踪号或标签号

Include the 13-digit USPS Tracking® or label number that appears on the receipt beginning with EA-EZ, CA-CZ, HC-HZ, or RA-RZ and ending in US.

Sender's & Recipient's Contact Information

Have these basic contact details for the sender and recipient:

  • 姓名
  • 邮寄地址
  • 电话号码
  • 电子邮件

邮寄信息

Be ready to provide these mailing details:

  • 日期
  • 重量
  • 已付邮资
  • 额外费用(如适用)
  • 内容的描述

邮寄证明

Any of these can be used to show proof of mailing:

  • 邮寄标签
  • 海关表格
  • 在线交易的打印输出
  • Post Office 邮局寄件收据

价值证明

这些中的任何一个都可以用来显示价值证明:

  • 销售收据
  • 发票或销售单
  • 付讫支票或邮政汇票的复印件
  • 信用卡账单收据
  • 声誉良好的商家出具的价值说明
  • 声誉良好的商家出具的修理成本估价
  • 在线交易的打印输出

第 3 步:创建查询

When you're ready to start your inquiry, log in to your USPS.com account, and complete the online form.

创建查询

Claim Status & Results

  • 如果您的查询符合索赔要求,则会通过电子邮件通知您:“要求发送以供审阅。”
  • 我们的索赔部门处理完索赔后,您会收到一封包含索赔结果的电子邮件。

Check Inquiry History

Receiving Damaged International Shipments

You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. 邮局将查证损坏情况并交给您一张 PS 表格 3831,针对您所提交文件的“邮件中损坏物品收据”。

此外,建议您联系国外发件人,并要求其向寄出物品的邮政管理机构提出查询。除非寄件人放弃以收件人为受益人的书面付款权,否则所有入境物品的丢失,或以损坏的状态交付给收件人,或缺少内容物的所有索赔均应支付给发件人。

受损凭证

These items will help prove the damage to your incoming shipment:

  • Document(s) supporting damage from U.S. mailer
  • 由国外收件人提供的可证明损失的文件
  • 在邮寄过程中损坏的物品的收据
  • 损坏的照片
  • 内容物描述及价值

其他资源

Get complete details regarding the international inquiry and international claims processes, including appeals in the International Mail Manual (IMM®).

IMM 第 9 章:查询、赔偿和退款

USPS® 国际调查使用条款及条件

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