提交 USPS 索赔：国际
在线提交查询
If you sent a package from the U.S. to a foreign country and it was missing contents, damaged, or lost, learn how you can file an international claim for the insured value of the package (if it was covered by insurance):
- International claims are different from domestic claims—they have to be coordinated with foreign postal administrations.
- Only the U.S. sender can start an online inquiry to begin an international claim.
(For USPS® fee or postage refunds, please see Request a USPS Refund: 国际。)
提醒： 由于受服务影响，USPS 不再能够接受或向多个国家/地区投递国际邮件。查看所有暂停提供服务和投递保证的国家。阅读更多内容
International Claims Process
- Check filing periods for each international mail service.
- Gather your documents including your 13-digit tracking number and other supporting documentation.
- Click "Create an Inquiry," log in to your USPS.com account, and complete the online form.
注意： 如果任何所需的文件未被包含在内，您将无法提交查询。- 如果您的查询符合索赔要求，则会通过电子邮件通知您：“要求发送以供审阅。”
- 我们的索赔部门处理完索赔后，您会收到一封包含索赔结果的电子邮件。
How to File an International Claim - Video
Our "How to File an International Claim on USPS.com" video gives step-by-step instructions for submitting your claim and proof of value documents.
影片字幕：How to File an International Claim on USPS.com (TXT 4 KB)
Receiving Damaged International Shipments
You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. 邮局将查证损坏情况并交给您一张 PS 表格 3831，针对您所提交文件的“邮件中损坏物品收据”。
此外，建议您联系国外发件人，并要求其向寄出物品的邮政管理机构提出查询。除非寄件人放弃以收件人为受益人的书面付款权，否则所有入境物品的丢失，或以损坏的状态交付给收件人，或缺少内容物的所有索赔均应支付给发件人。
受损凭证
These items will help prove the damage to your incoming shipment:
- Document(s) supporting damage from U.S. mailer
- 由国外收件人提供的可证明损失的文件
- 在邮寄过程中损坏的物品的收据
- 损坏的照片
- 内容物描述及价值
其他资源
Get complete details regarding the international inquiry and international claims processes, including appeals in the International Mail Manual (IMM®).