File an International Claim

在线提交查询

由于国际索赔需与外国邮政服务机构进行协调,因此,处理方式不同于国内索赔。The process for filing an international claim begins with an online inquiry that only the U.S. sender can initiate. 有时候,您使用的服务仅适用邮资退款,不适用提出索赔。

COVID-19 RETURN TO SENDER 邮资退款

因冠状病毒 (COVID-19) 疫情服务暂停而退回的包裹将在此处显示标签。

如果您在线购买了邮资(例如,通过 Click-N-Ship 或第三方),请返回该网站申请退款。

仅当您在 USPS Post Office™ 邮局购买了因新冠肺炎 (COVID-19) 而退回的物品时,才可通过以下过程申请退款:

  • If your item does not have a tracking number, please take it to any U.S. Postal Service® Retail Office.
  • 如果您退回的包裹有追踪编号,请按照以下说明进行操作:
    1. After you click "Create an Inquiry," search for your package using your tracking number, destination country, and shipping date.
    2. 使用“邮寄服务已暂停-退回给寄件人”作为查询原因。(This selection is required to receive a postage refund.)
    3. 如有,您可以将返回的包裹的图像附加到申请中。
    4. 然后,填写表格并提交。
    5. 请允许至少在 30 天后收到您的邮资退款。

If your package is damaged or has missing contents, please see the "Receiving Damaged International Shipments" section.

工作原理

  1. Check filing periods for each international mail service.
  2. Gather your documents including your 13-digit tracking number and other supporting documentation.
  3. Click "Create an Inquiry," log in to your USPS.com account, and complete the online form.
    注意: 如果任何所需的文件未被包含在内,您将无法提交查询。
  4. 如果您的查询符合索赔要求,则会通过电子邮件通知您:“要求发送以供审阅。”
  5. 我们的索赔部门处理完索赔后,您会收到一封包含索赔结果的电子邮件。

Create an Inquiry Inquiry History

如何提出索赔 - 视频

“如何提出国内索赔”视频给提交索赔和有用的文档证明做出了逐步说明。

USPS How to File a Domestic Claim Video Transcript (RTF 82 KB)

如何提出索赔

展开全部

第 1 步:查看申请期限

Each international mail service has a different filing period. 提交期限根据您收据上的邮寄日期而定。

为丢失的邮件或包裹提出索赔

服务 索赔起始时间 索赔截止时间 其他限制
Global Express Guaranteed® (GXG®

3 天

30 天

查询不可在线处理。拨打 1-800-222-1811。

Customers will need a 10-digit GXG tracking number which starts with either "82" or "83" and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing.

Priority Mail Express International® (PMEI)

3 天

90 天

仅美国寄件人可发起在线查询。

PMEI with Money-Back Guarantee

3 天

30 天

3–90 days to submit an inquiry for loss, damaged, or missing contents

Priority Mail International®

7 天

6 个月

Online inquiries can only be initiated by the U.S. sender

Registered Mail®

7 天

6 个月

Online inquiries can only be initiated by the U.S. sender

First-Class Mail International®

-

-

Inquiries are not accepted for ordinary letters sent without Registered Mail service.

First-Class Package International Service®

-

-

Inquiries cannot be processed online for ordinary parcels sent without Registered Mail service.

第 2 步:收集文件

You'll need to include all of the required documentation to submit your inquiry. 保存所有证据文件,直到您的索赔得到解决。

追踪号或标签号

Include the 13-digit USPS Tracking® or label number that appears on the receipt beginning with EA-EZ, CA-CZ, HC-HZ, or RA-RZ and ending in US.

Sender's & Recipient's Contact Information

Have these basic contact details for the sender and recipient:

  • 姓名
  • 邮寄地址
  • 电话号码
  • 电子邮件

邮寄信息

Be ready to provide these mailing details:

  • 日期
  • 重量
  • 已付邮资
  • 额外费用(如适用)
  • 内容的描述

邮寄证明

Any of these can be used to show proof of mailing:

  • 邮寄标签
  • 海关表格
  • 在线交易的打印输出
  • Post Office 邮局寄件收据

价值证明

这些中的任何一个都可以用来显示价值证明:

  • 销售收据
  • 发票或销售单
  • 付讫支票或邮政汇票的复印件
  • 信用卡账单收据
  • 声誉良好的商家出具的价值说明
  • 声誉良好的商家出具的修理成本估价
  • 在线交易的打印输出

第 3 步:创建查询

When you're ready to start your inquiry, log in to your USPS.com account, and complete the online form.

创建查询

Claim Status & Results

  • 如果您的查询符合索赔要求,则会通过电子邮件通知您:“要求发送以供审阅。”
  • 我们的索赔部门处理完索赔后,您会收到一封包含索赔结果的电子邮件。

Check Inquiry History

Receiving Damaged International Shipments

You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. 邮局将查证损坏情况并交给您一张 PS 表格 3831,针对您所提交文件的“邮件中损坏物品收据”。

此外,建议您联系国外发件人,并要求其向寄出物品的邮政管理机构提出查询。除非寄件人放弃以收件人为受益人的书面付款权,否则所有入境物品的丢失,或以损坏的状态交付给收件人,或缺少内容物的所有索赔均应支付给发件人。

受损凭证

These items will help prove the damage to your incoming shipment:

  • Document(s) supporting damage from U.S. mailer
  • 由国外收件人提供的可证明损失的文件
  • 在邮寄过程中损坏的物品的收据
  • 损坏的照片
  • 内容物描述及价值

其他资源

Get complete details regarding the international inquiry and international claims processes, including appeals in the International Mail Manual (IMM®).

IMM 第 9 章:查询、赔偿和退款

USPS® 国际调查使用条款及条件

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