Managing Customer Returns

USPS Return Services Tips & Tools Help Reduce Costs

Make it easy for customers to return packages, whether they value speed or affordable pricing, with Priority Mail Return Service, Merchandise Return Service, Ground Return Service, and more. Build customer loyalty, increase sales, and control costs with flexible USPS® options.

Contact USPS Returns® Specialist

提供退回标签的方式

  • Include one in the original shipment box.
  • Use the cloud platform.
  • Integrate the returns tool on your website.
  • Let customers print their own.
  • Request one through Print and Deliver Label Service.

Compare Return Options

USPS offers several commercial pricing methods for managing customer returns.
Returns Services Prices

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  投递时间 已定价 付款 邮件拣取点 每年所需退回量
Priority Mail Return Service

1-3 天

基于每件和扫描的标签数量

扫描式

  • 邮局
  • 收集箱
  • 包裹领取

无最低要求

First-Class Package Return® Service

2-4 天

基于每件和扫描的标签数量

扫描式

  • 邮局
  • 收集箱
  • 包裹领取

无最低要求

地面退回服务

2-9 天

基于每件和扫描的标签数量

扫描式

  • 邮局
  • 收集箱
  • 包裹领取

无最低要求

大宗包裹退回服务

2-9 天

基于每件和扫描的标签数量

扫描式

  • 邮局
  • 收集箱
  • 包裹领取

> 10,000

商品退回服务

因服务而异

基于所选寄件选项

预付

  • 邮局
  • 收集箱
  • 包裹领取

无最低要求

包裹退回服务

按重量和距离

预付

  • 邮局
  • 收集箱

由供应商决定

打印和投递标签服务

因服务而异

按重量,选择运送选项

扫描式

  • 邮局
  • 收集箱
  • 包裹领取

由供应商决定

Download the USPS Package Returns Comparison Checklist (PDF 128 KB)

了解退回服务

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Priority Mail 退回服务

Priority Mail 退回服务为时间要求较高或价值较大的物品提供了快速、经济的解决方案。对于想为客户提供预付款退回标签的大批量寄件人,这是一种快捷经济的解决方案。可提供针对丢失或破损的保险,保额高达 5,000 美元,需额外付费。

First-Class Package Return Service-Commercial

First-Class Package Return® Service is a smarter way for high-volume shippers to quickly receive lightweight (under 1 lb) documents or merchandise. 可提供针对丢失或破损的保险,保额高达 5,000 美元,需额外付费。

地面退回服务

Ground Return Service is a great way for high-volume shippers to receive merchandise returns when low price is more important than speed. It includes USPS Tracking® for package visibility; insurance up to $5,000 against loss and damage is available for an additional fee.

大宗包裹退回服务

Bulk Parcel Return Service is designed for shippers of Parcel Select Lightweight® or USPS Marketing Mail® machineable packages as a solution to return unopened packages that are refused or undeliverable-as-addressed, as well as packages that have been opened and relabeled. 每年至少要有 10,000 个退回包裹。

商品退回服务

商品退回服务(MRS)是对企业而言一年处理少于 10,000 份退货以追踪存货和打印与投递预付退回寄件标签的一种便利方式。Merchants can use Priority Mail Return Service, First-Class Package Return Service, and Ground Return Service labels with the tool.

包裹退回服务

包裹退回服务 (PRS) 是专用于退货量高的寄件人的退回服务。预付方便,可获取符合 USPS 规格的预打印退回寄件标签。Return items should be picked up from a Return Delivery Unit or a Return Sectional Center Facility.

Request Enrollment in Parcel Return Service (RTF 85 KB)

使用 PRS 的要求

  • Have an Approved Reverse Manifesting System and enough processing centers to manifest packages picked up from the Sectional Center Facility within 48 hours.
  • Logistics capabilities to pick up at local Post Office locations are also needed to qualify for the Return Delivery Unit rate.
  • 使用批准的第三方协助您完成包裹退回操作。

Print and Deliver Label Service gives consumers a return shipping label generated and delivered by the Postal Service at the authorization of a merchant. Available for USPS Returns services, labels can be delivered to the consumer's address or PO Box or picked up at a Post Office. 邮寄退回包裹时向商家收取邮资。

For assistance with the USPS-hosted label generation tool or if you would like more information on returns, send an email to returns@usps.com.

需要退回您购买的某些产品?

Easily create and print a return label with Click-N-Ship®. To get started, sign into your USPS.com® account or sign up for free today.

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