Managing Customer Returns
USPS Return Services Tips & Tools Help Reduce Costs
Make it easy for customers to return packages, whether they value speed or affordable pricing, with Priority Mail Return™ Service, Merchandise Return Service, Ground Return Service, and more. Build customer loyalty, increase sales, and control costs with flexible USPS® options.
提供退回标签的方式
- Include one in the original shipment box.
- Use the cloud platform.
- Integrate the returns tool on your website.
- Let customers print their own.
- Request one through Print and Deliver Label Service.
Compare Return Options
USPS offers several commercial pricing methods for managing customer returns.
Returns Services Prices
| 投递时间 | 已定价 | 付款 | 邮件拣取点 | 每年所需退回量 | |
|---|---|---|---|---|---|
| Priority Mail Return™ Service | 1-3 天 |
基于每件和扫描的标签数量 |
扫描式 |
|
无最低要求 |
| First-Class Package Return® Service | 2-4 天 |
基于每件和扫描的标签数量 |
扫描式 |
|
无最低要求 |
| 地面退回服务 | 2-9 天 |
基于每件和扫描的标签数量 |
扫描式 |
|
无最低要求 |
| 大宗包裹退回服务 | 2-9 天 |
基于每件和扫描的标签数量 |
扫描式 |
|
> 10,000 |
| 商品退回服务 | 因服务而异 |
基于所选寄件选项 |
预付 |
|
无最低要求 |
| 包裹退回服务 | 因 |
按重量和距离 |
预付 |
|
由供应商决定 |
| 打印和投递标签服务 | 因服务而异 |
按重量，选择运送选项 |
扫描式 |
|
由供应商决定 |
Download the USPS Package Returns Comparison Checklist (PDF 128 KB)
了解退回服务
Priority Mail 退回服务
Priority Mail 退回服务为时间要求较高或价值较大的物品提供了快速、经济的解决方案。对于想为客户提供预付款退回标签的大批量寄件人，这是一种快捷经济的解决方案。可提供针对丢失或破损的保险，保额高达 5,000 美元，需额外付费。
First-Class Package Return Service-Commercial
First-Class Package Return® Service is a smarter way for high-volume shippers to quickly receive lightweight (under 1 lb) documents or merchandise. 可提供针对丢失或破损的保险，保额高达 5,000 美元，需额外付费。
地面退回服务
Ground Return Service is a great way for high-volume shippers to receive merchandise returns when low price is more important than speed. It includes USPS Tracking® for package visibility; insurance up to $5,000 against loss and damage is available for an additional fee.
大宗包裹退回服务
Bulk Parcel Return Service is designed for shippers of Parcel Select Lightweight® or USPS Marketing Mail® machineable packages as a solution to return unopened packages that are refused or undeliverable-as-addressed, as well as packages that have been opened and relabeled. 每年至少要有 10,000 个退回包裹。
商品退回服务
商品退回服务（MRS）是对企业而言一年处理少于 10,000 份退货以追踪存货和打印与投递预付退回寄件标签的一种便利方式。Merchants can use Priority Mail Return Service, First-Class Package Return Service, and Ground Return Service labels with the tool.
包裹退回服务
包裹退回服务 (PRS) 是专用于退货量高的寄件人的退回服务。预付方便，可获取符合 USPS 规格的预打印退回寄件标签。Return items should be picked up from a Return Delivery Unit or a Return Sectional Center Facility.
Request Enrollment in Parcel Return Service (RTF 85 KB)
使用 PRS 的要求
- Have an Approved Reverse Manifesting System and enough processing centers to manifest packages picked up from the Sectional Center Facility within 48 hours.
- Logistics capabilities to pick up at local Post Office™ locations are also needed to qualify for the Return Delivery Unit rate.
- 使用批准的第三方协助您完成包裹退回操作。
- PRS permit holders must submit the authorization letter and Form 3801, Standing Delivery Order, to each applicable facility. A primary form of acceptable identification is required before each pickup. See Acceptable IDs & Restrictions
打印和投递标签服务
Print and Deliver Label Service gives consumers a return shipping label generated and delivered by the Postal Service™ at the authorization of a merchant. Available for USPS Returns services, labels can be delivered to the consumer's address or PO Box™ or picked up at a Post Office. 邮寄退回包裹时向商家收取邮资。
需要帮助？
For assistance with the USPS-hosted label generation tool or if you would like more information on returns, send an email to returns@usps.com.
需要退回您购买的某些产品？
Easily create and print a return label with Click-N-Ship®. To get started, sign into your USPS.com® account or sign up for free today.
打印标签