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帮助

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Email Scams Pretending to be from USPS®

谨防发送至邮政客户的虚假邮件。这些邮件包含关于包裹投递或在线邮资收费的虚假信息。邮件包含一个链接或附件,一旦打开,就会安装可从您的电脑盗取个人信息的恶意病毒。

USPS Crime Alert on Bogus Emails (PDF | 64 KB)

Cybersecurity and Staying Safe Online

Due to the increasing cybersecurity risks inherent in today's internet age, USPS has created CyberSafe at USPS™, a site to help the public learn about growing trends and how to stay safe online.

How to be Cyber Smart

查看包裹状态

有时,由于特殊情况,包裹会发生延迟或改寄的情况。在联系我们之前,请在 USPS Tracking® 页面输入您的包裹追踪号以查看它的当前状态。

USPS 追踪服务

开始遗失邮件搜索

如果 7 个工作日后,您的邮件或包裹还没有抵达目的地,您可提交遗失邮件搜索申请。

查找丢失邮件。

如果我们尝试投递您的包裹时,您碰巧不在家中,您可使用邮差留下的纸条上的追踪条形码编号以安排再次投递。

安排再次投递

更改包裹目的地

如果包裹还未被投递或还未准备投递,您可将它返回至寄件人,寄给 Post Office™ 以待取件,或转寄至不同的国内地址。

什么包裹可被重新寄送

  • All domestic mail, except USPS Marketing Mail™ and Periodicals, that has a tracking or extra services barcode.
  • Packages that are smaller than 108 inches of combined length and girth.
    测量包裹周长

如何重新寄送

  1. 请仔细阅读Package Intercept®,以了解重新寄送邮件的要求和限制条件。
  2. Log into your USPS® account.
  3. 访问包裹拦截 应用程序。
  4. 在左栏输入您的追踪号码以查看您的包裹是否可被重新寄送。
  5. 开始并支付拦截费用
    说明:只有您的包裹重新寄送失败,才可退还包裹拦截费用。
拦截包裹  关于包裹拦截

After-Hours Locations

The Postal Store®
USPS.com 网站一天 24 小时出售邮票。

Approved Postal Provider®(认可的邮政服务提供商)
许多杂货店和便利店均出售邮票。在 Post Office™ 歇业后,这些地方通常还对外营业。

自助服务厅
Self-Service Kiosks are located in Post Office lobbies.尽管邮局柜台已停止营业,但它们还提供服务。

Finding After-Hours Locations

  1. 访问查找地点
  2. 在地点类型下,选择您想要查找的提供商或服务。
  3. 在搜索结果中,请点击地点以查看它的服务和营业时间。

非营业时间邮寄包裹

  1. Log into your USPS® account.
  2. 访问 Click-N-Ship®以支付邮资并打印您的寄件标签。
    打印及寄件提示
  3. 安排免费的包裹取件,然后我们将在正常投递时间过来取件。
    关于在线邮寄

信封及明信片

Forever® 邮票
First-Class™ Forever® 邮票目前的价格为 0.50 美元。Forever 邮票的价值始终与当前的 First-Class Mail® 1 盎司价格相当。

方形或奇特形状的信封邮票
方形卡或邀请的邮资(13 盎司以下)或必须手动取消的非标准尺寸信封,0.70 美元起。

明信片邮票
标准尺寸的明信片邮票价格为 0.35 美元。超大明信片按信纸或大信封收费。

信封尺寸及重量标准

包裹及包装盒

You can compare USPS® services postage rates in our domestic and international price tables.If you enter the size, weight, and destination of your package, the Postage Calculator will give you its exact postage.

计算价格 浏览 USPS 价格

The US Postal Service™ is enhancing the mail experience with Informed Delivery—an optional notification service that provides eligible residential consumers with a daily digital preview of their household's mail.

Visit the Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance.

Informed Delivery FAQs

您可在线变更地址。通常,在您申请地址变更 (COA) 之后的 7 至 10 个邮政工作日内,您将收到使用您新地址给您发送的邮件。我们建议在您搬离之前的 2 周至 3 个月内,填写一份地址变更 (COA) 申请。

更改您的地址

短时间内需要更改您的地址?无论您是长期搬家还是仅新地址几个月,您的邮件都能及时送达。

我们建议提前至少 2 周填写您的转寄申请。在您提交申请之后的 7 至 10 个邮政工作日内,您应该会收到使用转寄地址给您发送的邮件。

转寄邮件

If you do not want to forward your mail, or you will be gone for less than 15 days, USPS® will hold your mail so it doesn't pile up at your mailbox.

留交邮件

Error Messages or Alerts

If an error message is blocking you from a USPS.com web page, there are several ways to fix the problem.

  • If you have bookmarked this USPS page or placed it in Favorites, delete the bookmark.Restart your browser and go to the page again.If this works, reset your bookmark.
  • Delete your browser's Internet cookies and clear your cache.Restart your browser and go to the page again.
  • Close this browser and open a different browser.Go to the page again.For example, change from Chrome to Internet Explorer.

If none of these fixes work, email USPS Technical Support or call 1-800-344-7779.Please provide this information when you contact us:

  • Web page you were trying to see.
  • The exact error message you are getting.
  • The browser you are using.

营业时间

周一至周五 美国东部时间上午 8 - 下午 8:30
周六 美国东部时间上午 8 - 下午 6

联系我们

如果您在解决问题时遇到困难,这里有几个方法可以帮助您。

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